![]() Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience. If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This may not be who you purchased the Poly device from. you can view that on Windows 10 by going to the Settings app -> System -> About, and then it will be listed as the OS Build. If this is some sort of an Internet discounter providing your Poly devices serial will enable us to look up who would be able to support you. In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.Įnd Customers are usually unable to open a ticket directly with Poly support. If you are still not convinced please open a ticket. ![]() I can only suggest you may try and upgrade the software but as already stated, to my own personal knowledge as a Tier 3 Support Engineer, the Camera is not supported on a standalone PC. Trio video call participants up close with pan, tilt, and zoom USB connection to Polycom Trio™ Visual+ Accessory allows you to see all Polycom.Maximize the cable length between the dock and the camera USB 2.0 connection to the MSR Dock or other Skype Room System docks to. ![]() ![]() Hello Youtube Video from my colleague does not prove what the datasheet > here< specifies ![]()
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